Meet Iris Payroll Service Team: Susan Luck

We strongly believe that what sets our payroll outsourcing services, iris salary services, regardless of all other competitors are our people.

From extensive training that prepares staff to handle the new payroll law to the culture that is centered on the customer that we have developed, the people behind the Iris salary service are very enthusiastic and ready to provide the best experience.

However, for those who have not invested in our services and meet with the team, we appreciate that it often feels like a faceless surgery or like other providers.

To try to fix this, I have started this ‘Meet Team’ Blog series, where I have asked some of our extraordinary colleagues some short questions so you can get to know them a little better.

In this blog, I have spoken with our senior client’s payroll executive, Susan Luck.

Q: What makes you pursue a career on the salary list?

“I always like to work with other people.

“When I first left school, I worked in retail, and a customer asked if I would be interested in working on a salary list.

“So I took the opportunity, and after 20 years in the payroll industry, I never looked back.”

Q: Can you tell us a little about your role and what you do every day?

“As an executive of senior client payroll, I started the day by making sure my team was ready to leave.

“Then I started checking all the incoming client emails, prioritizing my workload for that day and processing the payroll.

“The payroll section is from beginning to end, collecting or analyzing information provided by the client to ensure it fulfills all legislation and legal requirements, then return it to the client to be approved and submitted to the HMRC.

“During the day, I also helped the leader of my team and help the bureau with questions or difficulties they might experience.”

Q: Is there a general misunderstanding about the payroll outsourcing that you want to delete?

“Some people have the idea that payroll outsourcing can not be relied upon and not sent on time.

“In the iris, we aim to get all the payroll immediate and accurately, ensuring that all processed information meets laws and legal requirements.

“We offer expertise about all aspects of payroll, so that our clients can live their day without stress and worry whether their employees have been paid properly.”

Q: What are the suggestions you will give businesses that consider their payroll outsourcing?

“Do!

“The process is easy, slim and there is no stress – the number of jobs deleted from extraordinary customers.”

Q: How does technology play a role in streamlining payroll?

“Technology plays a big role in streamlining the payroll, because most of the calculations are carried out with the correct information entered.

“The rest depends on the expertise of the team and processor to ensure that all calculations and requests meet the requirements and are made immediately.”

Q: What do you think distinguishes your team from other people in this industry?

“Iris has extraordinary employees who are dedicated to processing and sending payroll to clients on time while ensuring 100%accuracy.

“We develop a friendly working relationship with our clients and treat them like us is an extension of their team, which makes them comfortable, build trust and surpass service expectations.”

Challenging misunderstanding from offshoring

Thank you very much to Susan for talking to us and shared some insights about the elements that made our payroll outsourcing services, iris salary services, very special.

Now, let me ask: Do you have concerns about salary offshoring?

On Iris payroll serviceWe use a mixture of onshoring and offshoring.

It is important to remember that all teams work together, comply with the same accredited policies and processes to provide safe high -quality payroll services.

However, we have seen some misunderstandings spread in this industry.

To overcome confusion and help you better understand offshoring implications, we have made a practical guide.

Our new guide aims to eliminate concerns about offshoring and describe the benefits he gave, covering:

• What is offshoring?
• Payroll security
• Service expertise
• Provider communication
• And much more!

Free Guide: Challenging Misunderstanding from Offshoring

Click here